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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Local standard ambulance operation procedure

Use of communications equipment and systems

Available resources and their application

Other emergency and nonemergency services and their function

Essential skills

It is critical that the candidate demonstrate the ability to

Deal with a variety of situationsincidents including

incidents when the involvement of other related emergency and nonemergency services is needed

incidents involving prolonged entrapment

incidents when assessment must be made as to the most appropriate receiving facility

incidents involving multicasualties ie large numbers associated with bus rail multivehicle accidents

incidents when alternative receiving facilities need to be found

incidents requiring multiagency response

Assess and analyse potentially multiple emergency and nonemergency situations requiring solutions immediately

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Demonstrate computer literacy keyboarding skills

Use problem solving skills including

using available resources

analysing information

making decisions that ensure efficient and effective coordination of resources

Use oral communication skills required to fulfil job roles as specified by the organisation including

asking questions

active listening

asking for clarification of information from other personnel

negotiating solutions

acknowledging and responding to a range of views

Use interpersonal skills including

working with others

relating well with other team members and personnel from other emergency services

Use written communication skills literacy competence required to fulfil job roles as specified by organisation including

reading and understanding resource requirements

recording data accurately and maintaining records

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit	The individual being assessed must provide evidence of specified essential knowledge as well as skills Observation of performance in the work environment is preferableHowever where workplace observation is insufficient to demonstrate competence simulations andor case studies may be used as supporting evidence Observation of performance in the work environment is preferable However, where workplace observation is insufficient to demonstrate competence, simulations and/or case studies may be used as supporting evidence Evidence of workplace performance over time must be obtained to inform a judgement of competence Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit

Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Related units	The unit should be assessed in conjunction with the following related competency unit HLTAMBCC Assign ambulance service resources HLTAMBC402C Assign ambulance service resources

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Known factors may include, but are not limited to:	Organised events (sporting and social) Demonstrations Marches Holidays and festive occasions

Ambulance service resources may include, but are not limited to:	Road Aviation Maritime

Other emergency services may include, but are not limited to:	Fire Police SES Voluntary organisations Utilities Community services